If you use a third-party application to take screenshots on Windows 10, you probably experienced the error message about the app unable to register a keyboard shortcut using the Print Screen key because it’s already registered by OneDrive, even though, you know the option isn’t enable in the sync client.

The problem appears to be that OneDrive registers the Print Screen key to capture screenshots during setup automatically even if you don’t enable the feature manually. However, if you’re seeing an error trying to register a shortcut using the Print Screen key, there’s an easy workaround.

In this guide, you’ll learn the steps to resolve the conflict that prevents third-party applications to register shortcuts using the Print Screen key when OneDrive is running on Windows 10.

How to allow apps to use Print Screen key with OneDrive

Use these steps to configure OneDrive to allow third-party screenshot apps to register shortcuts using the Print Screen key on Windows 10:

  • Click the OneDrive button in the taskbar.
  • Click the More button.
  • Click the Settings button.
  • OneDrive settings menu on Windows 10
  • Click on the Backup tab.
  • Under the “Screenshots” section, check the Automatically save screenshots I capture to OneDrive option.
  • Enable Automatically save screenshots I capture to OneDrive
  • Click the OK button.
  • Repeat step No. 1, 2, 3, and 4.
  • Clear the Automatically save screenshots I capture to OneDrive option.
  • Disable Automatically save screenshots I capture to OneDrive
  • Click the OK button.

Once you complete the steps, open the settings on your preferred screenshot application, and you should now be able to register the shortcut using the Print Screen button.

Click the OneDrive button in the taskbar.

Click the More button.

Click the Settings button.

OneDrive settings menu on Windows 10

Click on the Backup tab.

Under the “Screenshots” section, check the Automatically save screenshots I capture to OneDrive option.

Enable Automatically save screenshots I capture to OneDrive

Click the OK button.

Repeat step No. 1, 2, 3, and 4.

Clear the Automatically save screenshots I capture to OneDrive option.

Disable Automatically save screenshots I capture to OneDrive