This article explains how to ensure you are connected to the internet even if you know your Wi-Fi is turned on.
- The Silk browser can’t connect to websitesSocial networking apps can’t connect to those servicesYou can connect to network devices like a Chromecast but not internet services
These issues will appear even though the Wi-Fi connection is active and working. The steps below will walk you through troubleshooting steps to fix this issue.
Before you try anything else, it’s best to completely restart your Kindle Fire tablet, since this often resolves many issues. To restart, hold the power button down until you see a menu icon appear. Tap Restart from the options. To start the tablet, hold down the power button again until it starts again.
Disable airplane mode on the Kindle Fire tablet. To do this, open the Settings app, tap Internet, and make sure the toggle to the right of Airplane Mode is disabled.
Disconnect and reconnect your tablet to the Wi-Fi network. If your Wi-Fi network password has changed, it’s possible your tablet may appear connected to the network but is not actually connected to Wi-Fi. In the Settings app, tap Internet, tap Wi-Fi Preferences, tap the Wi-Fi network name and select the Forget button. Then reconnect your tablet to the same network again, and type the new network password.
Make sure your Kindle Fire tablet is set to the same time zone as your Wi-Fi router (this is known to sometimes cause connection problems). Open the Settings app, tap Device Options, tap Date & time, and set the date to the current date and time of the time zone where you’re located.
A tablet not charging is usually a hardware issue, but the charging port may also be dirty. Use a toothpick to gently clear any debris, and also clean the connections on the charging cable. More intensive fixes include replacing the battery or charging port.
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