To get to the bottom of the issue, you typically need to identify what type of error code you’re dealing with, and then check and test everything that could cause that general kind of problem.

How to Fix Most Prime Video Streaming Problems

  • 1007, 1022, 10607003, 7005, 7031, 7135, 7202, 7203, 7204, 7206, 7207, 7230, 7235, 7250, 7251, 7301, 7303, 7305, 7306 8020, 90039074

  • Verify your internet connection speed on the device that provided the error code, if possible.

  • If your streaming device isn’t connected to the internet, or it has a slow connection, try moving the device or your wireless networking equipment to establish a better connection.

  • If you have a large house, your router may not be powerful enough to reach every room with a signal strong enough to stream video.

  • If possible, remove sources of wireless interference and switch your Wi-Fi network to a channel that isn’t congested.

  • If other devices are using a lot of bandwidth on your network, temporarily disable them.

  • Try switching to a wired Ethernet connection.

  • Power cycle your network hardware and your streaming device.

Verify your internet connection speed on the device that provided the error code, if possible.

If your streaming device isn’t connected to the internet, or it has a slow connection, try moving the device or your wireless networking equipment to establish a better connection.

If you have a large house, your router may not be powerful enough to reach every room with a signal strong enough to stream video.

If possible, remove sources of wireless interference and switch your Wi-Fi network to a channel that isn’t congested.

If other devices are using a lot of bandwidth on your network, temporarily disable them.

Try switching to a wired Ethernet connection.

Power cycle your network hardware and your streaming device.

  • Video UnavailableWe’re experiencing a problem playing this video.

Check the network connection status of your wireless devices.

Update your web browser or streaming app.

Turn off the Do Not Track setting in your web browser. If you have this setting enabled, you won’t be able to stream Prime Video using your web browser. Either disable the setting or try streaming with the Prime Video app on a different device.

Try a virtual private network (VPN). If you’re trying to stream content that isn’t available in your location, you may see error code 7031. Either stream content that is available, or use a VPN to access the content you’re interested in.

When this type of problem occurs, you’ll usually see a message like this:

To fix this problem:

Check your location. The Prime Video download feature only works if you are in your home region, and if your region supports the feature. If you are from the United States and travel out of the country, you won’t be able to watch downloaded Prime Video content.

Restart your streaming device. In some cases, restarting Roku or resetting Chromecast will fix whatever glitch might be causing problems. You can even turn off your Apple TV and then turn it back on to see if a power cycle will help it.

Clear your Prime Video app cache, or reinstall the app altogether. If there is corrupt data in the app cache or a problem with the app, then clearing the cache or reinstalling the app will fix your problem.

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