It’s not always clear why Alexa won’t connect to Wi-Fi. Sometimes the router or modem needs a restart; other times it’s the Wi-Fi signal is being blocked by a physical object. These troubleshooting tips can help you get your Echo Dot or Alexa-enabled devices back online and taking your commands.
How to Fix It When Alexa Is Not Connecting to the Internet
Follow these steps as needed to get Alexa up and running again.
Check your internet connection to be sure it’s working properly. If you can’t connect to the internet, Alexa can’t do her job. If that’s okay, the problem could be in your hardware.
Manually restart both the modem and wireless router, wait five minutes, then connect Alexa to Wi-Fi. Connectivity problems can sometimes be caused by network hardware, rather than the devices that connect to the network.
Restart the Alexa-enabled device. Power off or unplug the Echo or Alexa-enabled device, turn it back on, then connect to Wi-Fi again. Sometimes this kind of physical reboot of an Alexa-enabled device can fix the problem.
Confirm that the Wi-Fi password is correct. If the hardware is working properly, find another device on your Wi-Fi network, disconnect it, then reconnect it using the same password you use to connect Alexa. If the other device recognizes the Wi-Fi network but cannot connect using the same password, then the password you’re using for your Alexa device is likely incorrect.
This is a common issue because Wi-Fi devices don’t state the reason why they cannot connect to a network.
Look for blocks in your network and move your device closer to the wireless router. Wi-Fi signals cannot travel long distances without degrading. It may be that your Alexa-enabled device cannot connect to a Wi-Fi network because it’s simply out of range.
Look into expanding your home’s connectivity with a mesh network if this fixed the problem. Once you’ve moved your device, you might need to connect it to the network again.
Check for possible interference. Make sure there aren’t any physical barriers between your router and the Alexa device; things like brick walls, concrete walls, and reinforced doors can block Wi-Fi signals. Also remove or turn off devices that can interfere with the signal, like FM radios or baby monitors.
Reset the Alexa device to factory settings. When all else fails, resetting the device to its factory settings can sometimes fix Wi-Fi problems.
Third-generation Echo Dots have a fabric speaker wrapped around the sides of the device with four control buttons on top. Second-generation Dots have a non-fabric speaker and four control buttons on the top of the device. First-generation Dots have only two buttons on top.
Open the Alexa app and select Devices > Echo & Alexa > [your device] > Settings. Then, under Wireless, select Wi-Fi network and follow the on-screen instructions to set up a connection to your home network.
Most of Alexa’s features won’t work without a Wi-Fi connection. You can still use your Alexa device as a Bluetooth speaker to listen to music, but you won’t be able to talk to the Alexa voice assistant or get information about the weather, the news, etc. Previously set alarms should still work without a Wi-Fi connection but you won’t be able to set up any new ones.
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