How Can I Fix Prime Video Subtitles?

It’s generally best to start with the easiest and most likely fixes first. Try each step individually and in order until you find the one which solves the problem.

If your subtitle issues persist, it’s best to contact Prime Video Help. They should be able to identify any backend issues that may be causing the error and provide you with additional troubleshooting steps.

Check Subtitle Settings and Configuration. It may seem obvious, but your Prime Video app’s settings menu is the first place you should go to try and fix a subtitle issue. Turning the subtitles off and then on may recalibrate the subtitle display and get it to display properly.

In addition to turning the subtitles on and off, try adjusting the size and font. To do this, open the Subtitles and Audio menu during playback and click Subtitle Settings.

Check if subtitles are working with other TV shows or movies. Since the original content creator typically encodes subtitles, there’s a chance the Prime Video title you’re watching doesn’t support them. Try turning subtitles on for a few different TV shows or movies to ensure this isn’t an isolated issue. If they still aren’t working, it’s likely an app-wide issue.

If a title doesn’t support subtitles, you’ll likely receive an error message “subtitles are not supported on this video.” However, this message may not always appear, so it’s still good to check if subtitles are working with other titles before trying different solutions.

Depending on the device you’re using, exiting out of the app may not actually close it. If you can’t force the app to restart, you should restart the device instead.

Restart or shut down your device. Try restarting fully or power-cycling the device you’re watching Prime Video on. This includes computers, smartphones, tablets, game consoles, streaming media players, and any other device that supports Prime Video. A system restart will clear the cache, which could be affecting playback performance in apps such as Prime Video.

  • Windows, Mac, iOS, and Android: Fully shut down your device and wait a few minutes before turning it on again.Game consoles (PS5, PS4, PS3, Xbox Series X/S, Xbox One, Xbox 360, and more): Restart or fully power down your console and reboot. If your console supports app suspension, make sure you manually quit out of the Prime Video app before initiating a reboot.Set-Top Box (Apple TV, Fire Stick ) or Smart TV: Rather than turn it off and on, you’ll want to perform a power-cycle with your set-top box or Smart TV to achieve a complete reboot:1. Turn off the device.2. Unplug all cables, including the power cord and HDMI cable.3. Wait 1-2 minutes before plugging the cables back in. Then turn on your device.

Check for updates. If you’re still having issues with subtitles after trying the fixes above, the problem is likely caused by a bug in the app itself. The best way to fix this issue is to ensure your Prime Video app is updated to the latest firmware version. 

The easiest way to check for updates is to go to the app store where you initially downloaded the Prime Video app and navigate to the Prime Video app page. If an update is available, you should see an Update button displayed.

Reinstall the app. Uninstalling the Prime Video app from your device will also delete all app files, so it’s a good way to potentially get rid of any files that could be causing subtitle issues. Depending on the device you’re using, this option will be labeled as Uninstall or Delete App under app settings.

Once you’ve deleted the app, reinstall it and check if subtitles are now working.

Delete your watch history. If subtitles still aren’t working across your different apps and devices, it’s likely an account-level issue. One fix you can try is to delete your viewing history, which will remove your user preferences for a particular show or movie.

The easiest way to do this is through your desktop browser:

  • Navigate to Prime Video’s contact page and select Streaming or downloading > Problem streaming/downloading video.
  • Select your preferred contact method: e-mail, phone, or live chat.

Navigate to Prime Video’s contact page and select Streaming or downloading > Problem streaming/downloading video.

Select your preferred contact method: e-mail, phone, or live chat.

In the web player, go to the Subtitle settings to see the available languages for your content. To automatically set the default language for subtitles, change the default language in your device settings.

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